FAQ

If you made an error in your submission, kindly raise a support case by submitting your query under Contact Support tab of this platform. 

NO. Unfortunately, changes on laptop selection are not permitted. Kindly check the Purchasing Guide section and select a laptop based on your program of study or ability to pay before placing a booking request.  

New laptop booking submissions received on this platform will take up to 14 days to be forwarded to vendor after verification by the institution’s registrar for students human resource department for faculty and staff that you are a bona-fide student or staff at the institution. Please check your email periodically for updates 

Kindly check your email in the spam or junk folders. If the email has not been delivered to your inbox, junk or spam folder please check whether you registered with the correct institutional email. You can also raise a support case by submitting your query under Contact Support tab of this platform. 

Kindly contact your learning institution or university to create for you an institutional email address. The Student Laptop Purchase Program platform associates a user to a learning institution through ownership of a valid educational institution email address such as Click here to show mail address 

Kindly contact your learning institution or university on the format of the email address and process of resetting password 

In the registration form, the National ID or Passport Number is not mandatory. We recommend you use your Student Number issued by the Institution.